Project Manager - Communication/Design Agency
"Our clients are big and so is the risk. My job is to manage client projects from start to end. My days are diverse; I’ll manage the development of a $100,000 website and coordinate the launch of a $10-million international digital campaign. I must be organized, or else. If I do my job well, our client is happy, and we’re profitable. If I do it poorly, our client is unhappy, we all lose money … and our agency may lose the account."
Salary Range:
$84,500 - $102,600
The Tip
Pick external certifications that align to your mission and build a plan to get these one by one. They signal expertise, intentionality and focus.
Priority Knowledge & Skills
Management Skills
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Manage the design process
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Manage multiple workflows
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Develop and implement program schedules
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Manage budget and financial issues
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Manage internal and external stakeholders
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Act in a responsible manner with regard to the needs of people, their communities, and society as a whole
Research & Insights Skills
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Formulate focused and practical research questions
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Apply a deep knowledge of human behaviour to understand usability
Communication Skills
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Translate content into meaningful information
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Apply content management strategy
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Leverage social media
Design Skills
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Critique and improve design artifacts.
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Use current digital design tools
Additional Job-Specific Skills
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Lead and manage projects utilizing information design theories, practices and methods.
Core Transferable Skills
Be an expert at all core transferable skills:
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Thinking skills
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Communications skills
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Organizational skills
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Interpersonal skills
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Technical literacy
Building Block Experiences
Education & Learning:
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Bachelor of Communications (information design) with a minor in marketing
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Continually updating my multimedia technical skills
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Professional Project Management (PMP) certification via the Project Management Institute
My major in information design introduced me to the importance of innovation, problem-solving and process. I took a minor in marketing. At graduation, I committed to completing my PMP certification in five years.
Employment Experiences:
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Was a server in university
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Residence leader in university
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Content Developer for a small startup
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Project manager for a not for profit
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Communications coordinator in a corporation
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Worked as design manager for a telecommunications firm
I learned how to be flexible and thrive within ambiguity. I learned how to rely on others, and to be relied upon. I got comfortable with a fast-paced environment with high potential for the unexpected. My experience allows me to control my emotions, so don’t escalate. I always practice the best ways to check in with people and how to defuse tension.
Community Experiences:
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United Way event coordinator
I manage a team of volunteers. From this, I learned how to get tasks done with disparate individuals who aren’t acting under traditional rewards or punishments.
Contextual Experiences:
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I was a varsity athlete in university in a team sport and was voted captain in my final year
I developed a strong work ethic and a reputation for getting things done no matter what. The discipline required in a high-performance team sport taught me the importance of coordination and leadership.
Relationships:
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I seek to foster good working relationships with all the people I became dependent upon for deliverables. They need to know me well enough to understand my intentions.
I understand why people do what they do. I need to know how to read people and know who’s having a bad day and how to deal with that, so I always get the best out of them.